The Non‑Mainly Manager – PRWA & PDI‑II (Truck & Bus DICV) will spearhead quality management, product reliability, and warranty analysis across the MB/QXI‑D department. The role ensures effective governance of field quality, reporting digitalization, and supplier/dealer recovery while driving strategic execution and budget discipline. It supports management with data‑driven insights, process improvements, and cross‑functional coordination to enhance quality performance, cost efficiency, and organizational effectiveness.
1. Field quality meeting governance
1.1 Selection of issues for management review based on defined criteria
1.2 Prepare and circulate agenda with cross functional department heads
1.3 Organize weekly management meetings and drive for resolution
1.4 Ensure effective documentation, tracking, and closure of governance decisions
1.5 Review and escalate the tasks with top management and seek for necessary support
2. Process Enhancement/New Process development
2.1 Ensure all related process documents meet IATF standards
2.2 Identify the process gaps and derive suitable corrective actions
2.3 Develop new processes based on business need and finalize KPIs
2.4 Align with relevant stakeholders on change of processes or new processes
2.5 Ensure SIPOC for all existing and new processes. Alter based on business needs
3. Digitalization of reports
3.1 Develop dashboards and visual analytics
3.2 Automate data refresh and report distribution
3.3 Optimize performance and user experience
3.4 Implement role-based access and security
3.5 Define digital reporting strategy aligned with business goals
3.6 Maintain report accuracy and integrity
4. Predecessor Analysis Management
4.1 Define governance frameworks, review cadence, and decision criteria for predecessor risk management.
4.2 Ensure predecessor analysis is treated as a mandatory, gate‑based activity in product development and change management.
4.3 Ensure comprehensive identification of relevant predecessor products, platforms, systems, and processes.
4.4 Prioritize predecessor analysis based on business risk, Safety & compliance exposure, Warranty cost and claim impact.
4.5 Resolve inter‑functional conflicts related to ownership, accountability, or risk acceptance.
4.6 Ensure predecessor learnings are formally integrated into design reviews, DFMEA/PFMEA, Validation and test strategies and engineering change decisions.
4.7 Escalate high‑severity or unresolved predecessor risks to senior management.
4.8 Review effectiveness metrics from pilot, early production, or early field data.
4.9 Ensure customer communication is timely, accurate, and aligned with corporate messaging
4.10 Present predecessor risk status and mitigation effectiveness to executive leadership.
5. Driving Strategic goals of management
5.1 Translate organizational vision and long‑term strategy into measurable objectives and action plans.
5.2 Align departmental and individual goals with overall management strategic priorities.
5.3 Ensure strategy execution is consistent across functions, regions, and business units.
5.4 Monitor progress and recalibrate plans based on business realities.
5.5 Review performance regularly and drive corrective actions where gaps exist.
5.6 Facilitate strategic reviews, leadership forums, and governance meetings.
5.7 Drive alignment and collaboration across functions to remove silos.
5.8 Ensure financial, human, and technical resources are aligned to strategic goals.
5.9 Communicate strategy clearly and consistently across the organization.
5.10 Identify strategic risks and opportunities associated with management goals.
5.11 Link strategic goals to financial performance, customer outcomes, and operational excellence.
6. Department Budget Management
6.1 Develop annual and periodic department budgets aligned with organizational strategy and business plans.
6.2 Forecast operating expenses, capital expenditures, and manpower costs.
6.3 Ensure costs are controlled and remain within authorized limits.
6.4 Identify cost overruns early and implement corrective actions.
6.5 Prioritize spending based on strategic importance and return on investment (ROI).
6.6 Track actuals vs budget on a regular basis (monthly/quarterly).
6.7 Coordinate input from project leads, managers, and functional owners.
6.8 Ensure compliance with corporate financial policies and governance standards.
6.9 Present budget status, insights, and recommendations to leadership.
7. Supplier/Dealer recovery management
7.1 Define and implement a structured cost recovery framework for suppliers and dealers.
7.2 Establish clear policies, processes, and accountability for recovery of quality‑related costs.
7.3 Ensure alignment with contractual agreements, warranty policies, and commercial terms.
7.4 Lead recovery discussions with suppliers for quality and warranty-related issues.
7.5 Ensure supplier accountability through contractual enforcement and chargeback mechanisms.
7.6 Manage recovery of costs attributable to dealer errors, policy deviations, or warranty misuse.
7.7 Coordinate with regional and aftersales teams to resolve dealer disputes.
7.8 Interpret and apply supplier and dealer contract terms related to liability and recovery.
7.9 Maintain proper documentation for audits and dispute resolution.
7.10 Track recovery status, aging, success rates, and financial impact.
7.11 Develop dashboards and KPIs for supplier and dealer recovery performance.
7.12 Improve recovery processes based on data trends and best practices.
- Bachelor’s degree in Mechanical/Automotive Engineering or related field; Master’s preferred.
- 5+ years of experience in automotive quality management, reliability engineering, or warranty analysis.
- Proven expertise in PRWA (Product Reliability Warranty Analysis) governance.
- Strong analytical skills with proficiency in statistical tools (Minitab, JMP, etc.).
- Knowledge of ISO/TS 16949, IATF 16949, and Daimler quality standards.
- Excellent communication and stakeholder management abilities.
- Leadership experience, preferably at Associate Divisional Manager level.
- Certification in Six Sigma (Green Belt or higher) is an advantage.
