About Us:
Since the invention of the truck over 130 years ago, Daimler Truck AG has been a pioneer in the commercial vehicle sector and is today one of the world’s largest commercial vehicle manufacturers. Established in South Africa over 60 years ago, Daimler Truck Southern Africa Ltd together with its subsidiaries Daimler Truck Financial Services South Africa (Pty) Ltd and Sandown Motor Holdings (Pty) Ltd provides an optimal experience for our esteemed customers based on a comprehensive products and services portfolio. The Group’s success is based on its leading brands inclusive of Mercedes-Benz Trucks, Mercedes-Benz Buses, and FUSO Trucks in addition to offering parts and services for Freightliner and Western Star Trucks. Its product range is backed by its market-leading value-added services in Fleet board, Truck Store, Truck Training, and Financial Services. With a Southern African footprint that includes South Africa, Namibia, Lesotho, Botswana, Eswatini, Malawi, Mozambique, Zimbabwe, and Zambia, the company is headquartered in Pretoria, the capital city of South Africa, and all its products are assembled locally in its East London production plant.
Job Overview:
The Aftersales Area Manager is responsible for driving the full aftersales value chain within the allocated region, encompassing Customer Service and Parts Sales performance. The successful incumbent will ensure sustainable growth in parts sales for the workshop, Over-the-Counter (OTC) and ecommerce revenue. This includes improving customer retention and maintain high levels of Customer Satisfaction (CXI) across the Mercedes-Benz Trucks dealer network.
The role serves as the primary regional interface between Daimler Truck Southern Africa and the dealer network, key account customers, accredited workshops and approved autobody repair centres, while ensuring compliance with corporate governance, integrity, anti-bribery and SHEQ requirements. Be part of an organization committed to environmental responsibility and sustainable business practices that positively impact our people, communities, and the environment.
Drive end-to-end aftersales performance covering overall parts sales. workshop performance and customer service delivery.
Ensure alignment between parts availability, pricing strategies, service capability, Dealer and customer requirements.
Own regional parts and service targets and execute plans to achieve revenue and profitability objectives as per the customer service and part mandate and strategy.
Monitor dealer performance, workshop efficiency and market penetration using data-driven insights.
Support dealer implementation of Parts Sales Excellence, Truck Parts, Reman programmes, service kits and customer retention initiatives.
Coach and support dealer management teams to improve Customer Service & Parts (CSP) performance.
Coordinate regional key account customer engagement and support customer retention initiatives.
Manage relationships with accredited workshops and approved autobody repair centres.
Drive continuous improvement in Customer Satisfaction Index (CXI) results.
Resolve dealer and customer escalations within the region.
Ensure compliance with company governance, integrity, anti-bribery, conflict of interest and SHEQ requirements.
Matric / Grade 12.
Relevant 3-year Diploma/Degree in Commerce, Sales, Business Management or equivalent
Technical qualification will be advantageous.
Valid Code 8 Driver's License
Experience
3-5 years' experience within an Aftersales environment.
Experience in Commercial Vehicle dealership operations.
Experience in Parts and Service management.
Exposure to dealer network management and customer-facing operations.
Special Knowledge & Skills
Technical & Business Knowledge
Aftersales business management (Parts, Service, Warranty and Logistics at dealer and OEM).
Commercial Vehicle market and dealer operations.
Customer Satisfaction Index (CSI/CXI).
SAP and Microsoft Office applications
Core Competencies
Analytical and business analysis skills.
Relationship and stakeholder management.
Negotiation and influencing skills.
Problem solving and decision-making.
Project and performance management.
Strong customer and results orientation.
High integrity and compliance mindset.
Effective communication and emotional intelligence.
Other important Information:
Daimler Truck Southern Africa is proud to be an equal opportunity employer. All qualified applicants will be considered; however, the following will apply:
Foreign nationals must qualify for a work visa/permit as per the provisions of the Immigration Act 13, 2002.
Employment Equity Plan in terms of the Employment Equity Act, No 58, 1998. Code of good practice on the employment of people with disabilities.
Our company places emphasis on reducing environmental footprint and contributing positively to society.
#YOUMAKEUS #MAKEYOURMOVE apply now and become part of us!
