- Responsible for orchestrating, governing, and optimizing IT service delivery across multiple SIAM engagements.
- Ensure proper documentation of process are maintained according to framework and standards.
- Build strong relationships with business stakeholders within Daimler truck.
- Lead service improvement initiatives to deliver value.
- Complete responsibility for managing metrics, quality, cost and deliveries in line with owned products.
- Build a culture of continuous service improvements and encourage the team to adopt new technologies in the market.
- Act as the primary operational escalation point for cross‑vendor incidents, problems, and service risks
- Chair and drive operational governance forums (Ops Reviews, Service Reviews, SIAM working groups).
- Responsible for collaboration and communication during critical service situations.
- Own the end-to-end Software Asset Management lifecycle. Lead the license operations team on daily operations.
- Responsible for orchestrating, governing, and optimizing IT service delivery across multiple SIAM engagements.
- Ensure proper documentation of process are maintained according to framework and standards.
- Build strong relationships with business stakeholders within Daimler truck.
- Lead service improvement initiatives to deliver value.
- Complete responsibility for managing metrics, quality, cost and deliveries in line with owned products.
- Build a culture of continuous service improvements and encourage the team to adopt new technologies in the market.
- Act as the primary operational escalation point for cross‑vendor incidents, problems, and service risks
- Chair and drive operational governance forums (Ops Reviews, Service Reviews, SIAM working groups).
- Responsible for collaboration and communication during critical service situations.
- Own the end-to-end Software Asset Management lifecycle. Lead the license operations team on daily operations.
Profile
- 15+ years of experience in IT Service Management, Service Integration in multi-vendor model.
- 5+ years of experience in software license management.
- 7+ years of relevant experience in people and vendor management.
- High level Proficiency with ITSM tools (e.g., ServiceNow)
- Ability to interpret service metrics and drive corrective actions
- Clear and effective communication to convey technical concepts to non-technical stakeholders and facilitate collaboration between teams.
- Inspiring and motivating teams, providing guidance, resolving conflicts, and driving performance towards organizational goals.
- Analyzing complex issues, identifying root causes, and developing innovative solutions to overcome challenges.
- Flexibility and openness to embrace new technologies and methodologies to meet evolving organizational needs.
Personal skills / Soft skills
At Daimler Truck, we promote diversity and foster an inclusive corporate culture. We value the individual strengths of our employees, as these lead to the best team performance and thus to the success of our company.
Inclusion and Equal opportunities are important to us – regardless of where you come from and who you are. We look forward to receiving applications from people of all cultures and genders, parents, people with disabilities and people from the LGBTIQ+ community.
