Inside the Role
The successful candidate in this role will lead, manage and develop assigned teams. This position is responsible for Bankruptcy and Loss Recovery which includes working directly with our Attorneys and Agencies to maximize collections efforts post charge off and repossession and the occasional court appearance. Provide active coaching and mentoring to team members. Ensure proper analysis and controls are present to manage risk and expenses to improve overall performance and efficiencies within the Recovery and Bankruptcy processes. This candidate will also be responsible for call quality for US and Mexico for High Risk accounts to identify and communicate any training gaps and to provide positive feedback for area of improvements.Posting Information
We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.
We Take Care of Our Team
Additional Job Description:
Typically requires a Bachelors Degree
• Typically requires 2-4 years of relevant experience with degree or 6 years in lieu of degree
• Decision maker for daily activities that are guided by practice and production requirements with oversight from manager
• Possesses basic understanding of guidelines, procedures, and processes related to job field
• Supervises day-to-day work and participate in coaching and development of employees on the Technical and Business Support band in operations, manufacturing, captive finance and/or logistics
• Strong interpersonal skills including the ability to use tact and diplomacy to exchange information with employees
What You Drive at DTFS
Coaching and Development (US and Mexico)
Create coaching plans that supports the call model.
Ensure feedback is given to employees in a structured and timely fashion.
Identify areas of opportunity for employees in their department and create/administer development plans to capitalize on the opportunity.
Maintain a prospectus of current leadership techniques by interacting with a leadership coach to solicit feedback and provide observations in order to improve the leadership capabilities of his/her team.
Performance Loss Recovery Strategy –
Encourage an environment of idea generation/exploration.
Identify business process changes that could be implemented to improve cost efficiency, minimize loss exposure and increase quality customer service.
Collaborate with the Collections management team to explore feasibility and implement ideas.
Determine strategic direction with current Agency/Attorney/SKIP Vendors while working closely in conjunction with Vendor Relations Manager to determine current effectiveness of vendors and identify other vendors that may be able to provide the service in a more effective and efficient manner.
Actively review business processes for opportunities to create efficiencies, cost savings and a customer oriented approach.
Call Quailty and Partnership
Communicate and partner with colleagues in other areas such as customer care and operations to ensure efficiencies throughout the organization.
Share ideas with other areas to ensure no communication breakdowns occur when strategic or tactical changes occur in the collections area.
Share best practices, as well as benchmarking opportunities actively to improve strategic direction with industry colleagues.
Promote interaction through networking with the business centers and Mexico.
Partner with Mexico on call quaility results to ensure the most effective approach on customer contacts. Call calibrations on a regular basis with US and Mexico teams.
Approvals based on LOA
Responsible for approving repossession and charge off based on LOA
Reveiew account to ensure the proper documentation and quality of work
Providing feedback to agents on opportunities and recognition
Knowledge You Should Bring
BS/BA and prefer 2-4 years of relevant experience or 6 years of relevant experience in lieu of degree.
2 + years of overall work experience in commercial finance.
2 year of experience in collections
2 years leadership experience
Proficiency in Microsoft Office and mainframe systems.
Strong analytical skills and ability to interpret financial data.
Ability to understand call center and delinquency metrics.
Exceptional Candidates might have
Understanding of Bankruptcy and recovery process
Structured call model training through any collection standardized practices.
Where We Work
This position is open to applicants who can work in (or relocate to) the following location(s)-
Charlotte, NC US. Relocation assistance is not available for this position.Schedule Type:
Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration.Daimler Truck Financial is the captive financial services provider for the Daimler Trucks North America family of commercial vehicle products, including Freightliner Trucks, Western Star, SelecTrucks, Sprinter Vans, Thomas Built Buses and Fuso. We have specialized in financing commercial vehicles for more than 40 years. This proven experience gives us critical insights into helping businesses overcome challenges unique to the trucking industry. Additionally, we offer a range of financing solutions that can be customized to meet each individual business's needs, from owner-operators to large fleet managers and nearly every venture in-between.
To achieve our goal of being the first-choice provider of vehicle financial products and services that support our brands, dealers and customers, we are looking for talented, diverse and inspired people with the skills, experience and innovative spirit to provide a first-class experience at every turn. We are committed to providing a great workplace environment that fosters a culture of openness, support and camaraderie. Our employee programs and benefits are reflective of our values and are designed to promote growth, balance and wellness in many aspects of your career and life.
Additional Information
Applicants must be legally authorized to work permanently in the country of posting
Final candidate must successfully complete a criminal background check
Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions
EEO - Disabled/Veterans
Daimler Truck Financial Services is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.
For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935
