TasksTasks

Field Service Manager, who can handle Punjab. Min Experience of 3-5 Years in field

1	Customer Service Strategy & Management: Contribute to the development and execution of regional customer service strategies and initiatives Align service objectives (FRM+3 Hours) with overall business goals and customer satisfaction targets Stay informed about industry trends and best practices to enhance service offerings Oversee daily operations of the customer service team within the region, including service centres and field support Ensure that customer inquiries, complaints, and service requests are addressed promptly and professionally Develop and implement service policies and procedures to improve service quality and efficiency
2	Customer Experience Enhancement: Monitor and analyse customer feedback and satisfaction metrics to identify areas for improvement Implement initiatives to enhance the overall customer experience and resolve recurring issues Develop and maintain strong relationships with key customers to ensure their needs are met
4	Service Quality and Compliance: Ensure that all service operations comply with company standards, industry regulations, and safety guidelines. Conduct regular audits and inspections to ensure service quality and adherence to best practices. Address and resolve any service quality issues or non-compliance concerns.
5	Operational Efficiency: Optimize service processes and workflows to improve efficiency and reduce operational costs. Manage service budgets, including labour, parts, and overhead, to ensure cost-effective operations. Implement and track key performance indicators (KPIs) to measure and improve service performance.
6	Problem Resolution and Escalation: Act as the point of contact for escalated customer issues and complex service problems. Collaborate with other departments (e.g., sales, technical support) to resolve issues and implement solutions. Ensure timely and effective resolution of customer complaints and service requests.
7	Reporting and Analysis: Prepare and present regular reports on service performance, customer feedback, and operational metrics. Analyse service data to identify trends, areas for improvement, and opportunities for process enhancements. Provide insights and recommendations to senior management based on service performance and customer feedback.

Field Service Manager, who can handle Punjab. Min Experience of 3-5 Years in field

1	Customer Service Strategy & Management: Contribute to the development and execution of regional customer service strategies and initiatives Align service objectives (FRM+3 Hours) with overall business goals and customer satisfaction targets Stay informed about industry trends and best practices to enhance service offerings Oversee daily operations of the customer service team within the region, including service centres and field support Ensure that customer inquiries, complaints, and service requests are addressed promptly and professionally Develop and implement service policies and procedures to improve service quality and efficiency
2	Customer Experience Enhancement: Monitor and analyse customer feedback and satisfaction metrics to identify areas for improvement Implement initiatives to enhance the overall customer experience and resolve recurring issues Develop and maintain strong relationships with key customers to ensure their needs are met
4	Service Quality and Compliance: Ensure that all service operations comply with company standards, industry regulations, and safety guidelines. Conduct regular audits and inspections to ensure service quality and adherence to best practices. Address and resolve any service quality issues or non-compliance concerns.
5	Operational Efficiency: Optimize service processes and workflows to improve efficiency and reduce operational costs. Manage service budgets, including labour, parts, and overhead, to ensure cost-effective operations. Implement and track key performance indicators (KPIs) to measure and improve service performance.
6	Problem Resolution and Escalation: Act as the point of contact for escalated customer issues and complex service problems. Collaborate with other departments (e.g., sales, technical support) to resolve issues and implement solutions. Ensure timely and effective resolution of customer complaints and service requests.
7	Reporting and Analysis: Prepare and present regular reports on service performance, customer feedback, and operational metrics. Analyse service data to identify trends, areas for improvement, and opportunities for process enhancements. Provide insights and recommendations to senior management based on service performance and customer feedback.

QualificationsQualifications

Diploma or Engineering in Mechanical or Automobile Engineering.

Our company cultureOur company culture

At Daimler Truck, we promote diversity and foster an inclusive corporate culture. We value the individual strengths of our employees, as these lead to the best team performance and thus to the success of our company. Inclusion and Equal opportunities are important to us – regardless of where you come from and who you are. We look forward to receiving applications from people of all cultures and genders, parents, people with disabilities and people from the LGBTIQ+ community.