TasksTasks

Area Service Manager Position based at Raipur responsible for service operations in assigned territory of Chhattisgarh

As a Area Service Manager, role & responsibilites would be to lead a team of Field Service Managers :
- Driving the acceleration of service business and growth for channel partners & BB.
- Ensuring the enhancement of NPS Index (CSI) thru customer delight parameters like repair TAT, RSA reach & recovery etc
- Providing support to uphold and maintain the Service Process Standards, Operating Procedures(SOP) at dealers
- Monitoring Service / Vehicle retention in accordance with established standards
- Engaging dealer manpower in skill level training through competence development initiatives
- Overseeing service and spare parts operations to drive growth and profitability at the dealership
- Providing assistance in organising Customer Support activities such as Mega Service Camps, Free Service Camps, Public Events and Customer Meets at the dealership
- Ensuring regular interaction with Key Account Management (KAM) customers and fleet owners
- Providing guidance & support for the implementation and utilization of digital portals
- Processing warranty & AMC claims / pre approvals
- Involving in vehicle diagnosis(Electrical & Mechanical) and coordinating with HQ teams for necessary support

QualificationsQualifications

Engineering degree / diploma with 10+ years of Commercial Vehicle Service Operations Experience

Our company cultureOur company culture

At Daimler Truck, we promote diversity and foster an inclusive corporate culture. We value the individual strengths of our employees, as these lead to the best team performance and thus to the success of our company. Inclusion and Equal opportunities are important to us – regardless of where you come from and who you are. We look forward to receiving applications from people of all cultures and genders, parents, people with disabilities and people from the LGBTIQ+ community.