Inside the Role
Leads and manages plant-level quality systems, processes, and teams to ensure compliance with ISO 9001 and 14000, and customer-specific requirements. Drives continuous improvement in product quality, manufacturing processes, supplier performance, and customer satisfaction through data-driven decision-making, root cause analysis, and cross-functional collaboration. Ensures alignment of quality strategy with operational objectives, including reduction of defects, warranty claims, and cost of poor quality (COPQ).Posting Information
We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.
We Take Care of Our Team
Position offers a starting salary range of $95,000 - $121,000 USD
Pay offered dependent on knowledge, skills, and experience
Benefits include annual bonus program; 401k company contribution with company match up to 6% as well as non-elective company contribution of 3 - 7% depending on age; starting at 4 weeks paid vacation; 15 calendar holidays; 8 weeks paid parental leave; employee assistance program; comprehensive healthcare plans and wellness programs; onsite fitness (at some locations); tuition assistance and volunteer paid time off; short-term and long-term disability plans.
Inside the role
- Lead and maintain compliance with ISO 9001 and 14000, and customer-specific requirements
- Supervise and develop quality engineers, inspectors, and technicians
- Decision maker for daily production activities guided by policies and procedures
- Coordinates resources and set daily priorities to meet business objectives
- Manage internal and external audits
- Oversee manufacturing quality processes including SPC, inspection strategies, and quality gates
- Drive root cause analysis using 8D, A3, and DMAIC methodologies
- Reduce Cost of Poor Quality (COPQ) and improve First Pass Yield (FPY)
- Interface with customers on quality concerns and corrective actions
- Analyze warranty and field failure data to drive improvements
- Collaborate with cross-functional teams to resolve quality issues
- Drive continuous improvement and Lean/Six Sigma initiatives
- Lead cross-functional teams to resolve complex quality issues
- Allocate resources and set priorities aligned with production goals
- Develop team capabilities through coaching and performance management
- Promote a culture of quality and continuous improvement
Knowledge You Should Bring
- Bachelor’s degree in Engineering, Quality, Manufacturing, or related field required
- 5–7 years of progressive manufacturing quality experience
- 2 years of Team Lead, Project Leadership or Supervisory experience
- Strong knowledge of ISO 9001 and 14001
- Experience in manufacturing quality within automotive or heavy-duty industries
- Proficiency in root cause analysis methodologies (8D, A3, 5 Whys)
- Experience with PFMEA, Control Plans, PPAP, SPC, and MSA
- Ability to analyze and interpret quality data
- Excellent communication and customer-facing skills
Exceptional Candidates Might Have
- Experience with fuel systems or precision machined components
- Strong leadership experience in a shop floor environment
- Six Sigma Green Belt or Black Belt certification
- Experience with Power BI, Minitab, or similar tools
- Knowledge of warranty systems and field failure analysis
- Experience with OEM customer requirements and APQP processes
#LI-LL1 #LI-onsite
Where We Work
This position is open to applicants who can work in (or relocate to) the following location(s)-
Kentwood, MI US. Relocation assistance for this position is available when the selected candidate meets eligibility criteria.Schedule Type:
OnsiteAt Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we’re building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA’s legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future – building a cleaner, safer and more efficient tomorrow for all.
That is what we are working toward - for all who keep the world moving.
Additional Information
- This position is not open for Visa sponsorship or to existing Visa holders
- Applicants must be legally authorized to work permanently in the country the position is located in at the time of application
- Final candidate must successfully complete a criminal background check
- Final candidate may be required to successfully complete a pre-employment drug screen
- Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions
- EEO - Disabled/Veterans
Daimler Truck North America is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.
For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935.
