Inside the Role
The Revenue Operations Process & Reporting Manager supports the operationalization of the North America Commercial Steering Framework by translating defined steering logic, segmentation, KPI standards, and forecasting methodology into scalable operating routines, SOPs, dashboards/scorecards, and reporting structures used across the U.S., Canada, and Mexico.The role builds and deploys North America–level reporting outputs (steering dashboards, TCP views,
dealer/program scorecards, and executive summaries), maintains reporting templates and intake
standards, and ensures a consistent and timely reporting cadence across all markets. It works closely with analytics functions responsible for metric governance, data integrity, and consolidated forecasting inputs, ensuring reporting outputs are accurate, aligned to steering rules, and analytics ready. This is a North America–wide enablement and reporting role responsible for connecting commercial frameworks to the operational and analytical outputs needed for daily management, transparency, and decision support.
Posting Information
We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.
We Take Care of Our Team
Benefits include annual bonus program; 401k company contribution with company match up to 6% as well as non-elective company contribution of 3 - 7% depending on age; starting at 4 weeks paid vacation; 13+ calendar holidays; 8 weeks paid parental leave; employee assistance program; comprehensive healthcare plans and wellness programs; onsite fitness (at some locations); tuition assistance and volunteer paid time off; short-term and long-term disability plans
What You Drive at DTFS
NA Dashboard/Scorecard Build & Deployment (35%)
o Build, release, and maintain North America dashboards/scorecards for steering (TCP, dealer, program, executive views).
o Translate steering logic, KPI standards, and segmentation rules into visual BI components (filters, measures, hierarchies, dimension structures).
o Maintain release documentation (change logs, update notes, version control).
o Conduct validation on accuracy, logic application, and visual consistency before deployment.
o Enable and influence dashboard adoption through enablement sessions, reference guides, and usage insights.
NA Reporting Cadence, Templates & Intake Management (30%)
o Lead the design and execution of the North America reporting operating rhythm (deadlines, standards, submission formats).
o Maintain reporting templates for TCP, dealer steering, programs, and executive performance summaries.
o Run structured intake and quality‑gate processes across U.S., Canada, Mexico, and segment contributors.
o Establish standards and quality controls to support timely, complete, and consistent submissions that reflect approved KPI definitions.
o Maintain a central repository for reporting templates and intake tools.
Framework Operationalization (25%)
o Translate the NA Commercial Steering Framework into SOPs, process maps, workflow diagrams, and operating playbooks.
o Define standardized execution steps, hand‑offs, timing requirements, and review protocols for TCP, dealer steering, and KPI‑led processes.
o Maintain version history, documentation standards, and guidance materials.
o Integrate AI‑enabled components into SOPs, including prompts, validation steps, and expected outputs.
Cross‑Market Governance & Enablement (10%)
o Facilitate regular North America alignment routines to ensure consistent application of processes and reporting standards.
o Conduct enablement and training sessions for all markets on dashboards, reporting templates, and process changes.
o Maintain decision logs, process repositories, and communication material for cross‑functional stakeholders.
o Monitor adherence to the North America steering processes and escalate risks or misalignments.
Knowledge You Should Bring
• Bachelor’s degree in business, operations, analytics, information systems, or a related discipline.
• 5+ years of experience in pricing, commercial strategy, revenue operations, or financial product management.
• Proficiency in BI/reporting tools (e.g., Power BI/Tableau or similar), including experience building dashboards and translating business rules into visual designs.
• Strong capability in process design, documentation, and operational standardization
• Proficiency in Microsoft Excel; experience with Salesforce, Tableau, PowerBI, SAS, SQL or equivalent tools
• Excellent communication skills, with the ability to train and enable stakeholders across functions and countries.
Exceptional Candidates Might Have
• Master's Degree
• AI‑aware reporting skills, including ability to define AI‑supported reporting use case
Typically requires 5-7 years of relevant experience or 8 years of relevant experience in lieu of degree
Where We Work
This position is open to applicants who can work in (or relocate to) the following location(s)-
Charlotte, NC US, Fort Mill, SC US. Relocation assistance is not available for this position.Schedule Type:
Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration.Daimler Truck Financial is the captive financial services provider for the Daimler Trucks North America family of commercial vehicle products, including Freightliner Trucks, Western Star, SelecTrucks, Sprinter Vans, Thomas Built Buses and Fuso. We have specialized in financing commercial vehicles for more than 40 years. This proven experience gives us critical insights into helping businesses overcome challenges unique to the trucking industry. Additionally, we offer a range of financing solutions that can be customized to meet each individual business's needs, from owner-operators to large fleet managers and nearly every venture in-between.
To achieve our goal of being the first-choice provider of vehicle financial products and services that support our brands, dealers and customers, we are looking for talented, diverse and inspired people with the skills, experience and innovative spirit to provide a first-class experience at every turn. We are committed to providing a great workplace environment that fosters a culture of openness, support and camaraderie. Our employee programs and benefits are reflective of our values and are designed to promote growth, balance and wellness in many aspects of your career and life.
Additional Information
Applicants must be legally authorized to work permanently in the country of posting
Final candidate must successfully complete a criminal background check
Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions
EEO - Disabled/Veterans
Daimler Truck Financial Services is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.
For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935
