Required Skills:
Strong expertise in JavaScript, Glide API, Jelly, AngularJS, and UI frameworks.
Experience with Scoped Applications, Custom Applications, and App Engine Development.
Deep understanding of ITIL, ITSM, and ServiceNow governance best practices.
Experience in ServiceNow Security (ACLs, roles, encryption, compliance controls).
Expertise in ServiceNow integrations with enterprise applications (SAP, Workday, Jira, Azure, etc.).
Strong knowledge of ServiceNow Performance Analytics, Reporting, and Dashboards.
Hands-on experience with ServiceNow upgrades, platform maintenance, and automation.
Familiarity with Agile/Scrum methodologies, DevOps, and CI/CD pipelines.
Upgrade support for at least 2 major platform releases.
Lead the design, development, and customization of ServiceNow modules such as ITSM, ITOM, ITBM, CSM, GRC, HRSD, or App Engine.
Develop and implement complex workflows, automation, and business processes using ServiceNow Flow Designer, Workflow Editor, and Business Rules.
Architect and maintain ServiceNow integrations with third-party tools using REST/SOAP APIs, Integration Hub, MID Server, and Web Services.
Design and optimize Service Portal, UI Customization, and Mobile Experiences within ServiceNow.
Implement CMDB, Discovery, Asset Management, and Event Management for ITOM solutions.
Lead instance upgrades, patching, performance tuning, and platform governance.
Develop and enforce security models, including ACLs, domain separation, and encryption.
Create and optimize ATF (Automated Test Framework) scripts for platform stability.
Collaborate with stakeholders, business analysts, and architects to translate requirements into scalable solutions.
Provide technical mentorship and guidance to junior developers.
Maintain documentation of best practices, development guidelines, and system configurations.
Experience: 7–10 years
Department: ServiceNow COEI / Product Engineering
Educational Qualifications
Bachelor's or Master’s in Computer Science, Engineering, or related fields.
Certifications
Mandatory:
CSA and CAD (Certified Application Developer)
Preferred:
One or more CIS certifications (ITSM, Discovery, SPM, HRSD, CSM, etc.)
ITIL v4 or Agile Certification
