Inside the Role
This position will provide technical and administrative support to customers, dealerships and body builders who utilize buses built by the Thomas Built Buses Organization in High Point, NC. The job will entail significant interaction with Service Administrators who will be required to analyze issues and provide assistance where applicable while utilizing DTSV software systems, documentation, policies and procedures. Interactions will be documented within online systems to record issues and actions taken while providing historical context to ongoing concerns. Finally, this position provides a professional face to the customer as well as responses to issues that are consistent with our core principles and mandated guidelines.Posting Information
We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.
We Take Care of Our Team
Position offers a starting salary range of $58,000 - $75,000 USD
Pay offered dependent on knowledge, skills, and experience
Benefits include annual bonus program; 401k company contribution with company match up to 6% as well as non-elective company contribution of 3 - 7% depending on age; starting at 4 weeks paid vacation; 13+ calendar holidays; 8 weeks paid parental leave; employee assistance program; comprehensive healthcare plans and wellness programs; onsite fitness (at some locations); tuition assistance and volunteer paid time off; short-term and long-term disability plans.
What You Drive at DTNA
- Maintain service records on vehicles including proper documentation of problems, corrective action, and service/warranty commitments.
- Assist in the development of service bulletins, recall campaigns, and other updates; assist with documentation of the Electronic Service Parts (ESP) catalog. Review technical content for technical literature.
- Support and provide technical assistance to DTSV field service personnel. Perform field service and warranty duties in support of DTSV dealers, fleets and customers.
- Direct efforts in troubleshooting and repairing customer vehicles. Identify and analyze product problems and coordinate corrective action with other departments, vendors, and customers.
- Communicate corrective action taken to other departments and service network. Travel as needed to identify and correct customer and product problems, and to provide customer assistance.
- Assist with testing while working with engineering to correct critical field problems. Responsible for service of all DTSV model lines.
Knowledge You Should Bring
- Associate degree in automotive and prefer 1-2 years of relevant experience or 4 years of relevant experience in lieu of degree
- Proven experience with Microsoft Excel and Word
- Excellent written and verbal communication skills
- Electrical troubleshooting skills
Exceptional Candidates Might Have
- 5 years of technical automotive or heavy truck repair preferred
- 3 to 5 years of thorough product and technical knowledge relating to TBB and FCCC product lines preferred.
Where We Work
This position is open to applicants who can work in (or relocate to) the following location(s)-
Gaffney, SC US, High Point, NC US. Relocation assistance is not available for this position.Schedule Type:
OnsiteAt Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we’re building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA’s legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future – building a cleaner, safer and more efficient tomorrow for all.
That is what we are working toward - for all who keep the world moving.
Additional Information
- This position is not open for Visa sponsorship or to existing Visa holders
- Applicants must be legally authorized to work permanently in the country the position is located in at the time of application
- Final candidate must successfully complete a criminal background check
- Final candidate may be required to successfully complete a pre-employment drug screen
- Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions
- EEO - Disabled/Veterans
Daimler Truck North America is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.
For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935.
