Inside the Role
As the Operations Compliance & Training Specialist, you are the dedicated subject matter expert responsible for the integrity of our business processes across all operations including the two critical hubs: our third-party vendor in Canada and our internal Service Center in Mexico.Reporting directly to the US headquarters, you will act as a one-person "strategic bridge." You will use your Master’s degree and advanced data reporting skills to monitor performance, ensure regulatory adherence, and manage the seamless transition of workflows across borders. This role is perfect for a process-oriented professional who thrives on autonomy and possesses a deep "under-the-hood" understanding of how business operations run.
Posting Information
We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.
We Take Care of Our Team
Benefits include annual bonus program; 401k company contribution with company match up to 6% as well as non-elective company contribution of 3 - 7% depending on age; starting at 4 weeks paid vacation; 15 calendar holidays; 8 weeks paid parental leave; employee assistance program; comprehensive healthcare plans and wellness programs; onsite fitness (at some locations); tuition assistance and volunteer paid time off; short-term and long-term disability plans.
What You Drive at DTFS
1. Process & Integration Management
Liaison Extraordinaire: Serve as the single point of contact between US leadership and international execution teams, while also overseeing the monitoring of Key Performance Indicators (KPIs) for all operations across every market and service center—including DTFS Mexico operations. Ensure that KPI tracking is consistently applied to evaluate performance, identify areas for improvement, and support operational excellence throughout all regions.
Operational Migration: Coordinate the end-to-end movement of business processes from Canada to the Mexico Service Center, ensuring all "standard operating procedures" (SOPs) are documented and maintained.
Liaison Extraordinaire: Serve as the single point of contact between US leadership and international execution teams, including facilitating the migration of ongoing new processes from the US to the Mexico Service Center as needed to ensure smooth transitions and operational continuity.
Cross-Functional Support: Apply a deep understanding of the business lifecycle to troubleshoot operational bottlenecks and ensure the Mexico and Canada teams are aligned with NA Regional Goals.
2. Data Analytics & Performance Reporting
Metrics Ownership: Develop and manage comprehensive data reports to track Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
Insights-Driven Action: Analyze daily and weekly performance data to identify trends, pinpointing specific areas in Canada or Mexico that require training interventions or process adjustments.
HQ Reporting: Provide clear, data-backed updates to the NA Regional team regarding the health of international operations.
3. Compliance & Quality Assurance
Canadian Regulatory SME: Maintain oversight of all Canadian-specific regulations (e.g., PIPEDA, provincial collection laws) to ensure global agents are operating within legal boundaries.
Training Stewardship: Review and validate training materials are well documented . While you are not the primary trainer, you ensure the content and quality of training meet the business's high standards.
Audit Execution: Perform regular remote and in person audits of process to ensure 100% compliance and alignment.
Knowledge You Should Bring
Education: Master’s Degree required (MBA, Management, or related field).
Experience: 5+ years of experience in Business Operations, Project Management , or Vendor Coordination.
Technical Skills: Advanced data reporting experience is essential (Excel, Power BI, or similar tools). You must be able to turn raw data into actionable stories for leadership.
Subject Matter Expertise: Knowledge of business process management and the regulatory landscape.
Communication: Superior English communication skills. As the primary liaison for the Mexico center, you must be able to communicate complex requirements clearly to non-native speakers (Spanish is not required but preferred).
Core Competencies
Self-Directed: Able to manage two different geographic regions and time zones independently.
Analytical: Uses data, not just intuition, to solve operational problems.
Process-Obsessed: Enjoys creating order out of complexity and ensuring "the right way" is the only way.
What You Drive at DTFS
1. Continuous Improvement Support
Assist in documenting and mapping end-to-end financial services processes.
Help identify inefficiencies, rework, and opportunities for standardization or automation.
Support Lean and structured problem-solving activities led by senior team members.
Collect, track, and maintain performance metrics and KPIs aligned to operational goals.
2. Project Coordination & Execution Support
Support cross-functional initiatives by tracking actions, milestones, and deliverables.
Maintain project plans, timelines, status updates, and basic risk or issue logs.
Assist with meeting coordination, documentation, and follow-ups.
Contribute to operational readiness activities for system changes or process updates.
Help prepare presentation materials and summaries for leadership reviews.
3. AI & Automation Exposure
Support identification of processes that may benefit from automation or analytics.
Assist AI, IT, or analytics teams with data gathering, documentation, and testing activities.
Help track adoption and basic performance metrics for AI-enabled or automated solutions.
Support change management and communication activities related to new tools or workflows.
Knowledge You Should Bring
Bachelor’s Degree in Business, Finance, Operations, Data Analytics, or related field.
2-4 years of relevant experience in operations, business analysis, project coordination, or continuous improvement.
Exposure to structured work environments or cross-functional teams.
Basic understanding of process improvement, project management, or data analysis concepts.
Proficiency in Excel and PowerPoint; ability to work with data and create clear summaries.
Strong organization, communication, and follow-through skills.
Ability to handle sensitive operational or customer information appropriately.
Exceptional Candidates May Have
Introductory knowledge of Lean, process improvement, or project management methods.
Exposure to automation tools, reporting platforms, or AI-enabled solutions.
Experience supporting teams across different functions or geographies.
Interest in continuous improvement, analytics, or digital transformation.
Success in Year 1 Looks Like
Consistent support of multiple improvement or project initiatives.
Reliable project tracking, documentation, and reporting.
Contribution to at least one automation or AI-enabled initiative.
Demonstrated learning and application of continuous improvement and project skills.
Positive feedback from project leads and cross-functional partners.
#LI-DTFSUSA #LI-Hybrid
Where We Work
This position is open to applicants who can work in (or relocate to) the following location(s)-
Charlotte, NC US, Fort Mill, SC US. Relocation assistance is not available for this position.Schedule Type:
Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration.Daimler Truck Financial is the captive financial services provider for the Daimler Trucks North America family of commercial vehicle products, including Freightliner Trucks, Western Star, SelecTrucks, Sprinter Vans, Thomas Built Buses and Fuso. We have specialized in financing commercial vehicles for more than 40 years. This proven experience gives us critical insights into helping businesses overcome challenges unique to the trucking industry. Additionally, we offer a range of financing solutions that can be customized to meet each individual business's needs, from owner-operators to large fleet managers and nearly every venture in-between.
To achieve our goal of being the first-choice provider of vehicle financial products and services that support our brands, dealers and customers, we are looking for talented, diverse and inspired people with the skills, experience and innovative spirit to provide a first-class experience at every turn. We are committed to providing a great workplace environment that fosters a culture of openness, support and camaraderie. Our employee programs and benefits are reflective of our values and are designed to promote growth, balance and wellness in many aspects of your career and life.
Additional Information
Applicants must be legally authorized to work permanently in the country of posting
Final candidate must successfully complete a criminal background check
Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions
EEO - Disabled/Veterans
Daimler Truck Financial Services is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.
For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935
