Fleet Specialty Analyst

Inside the Role

Job Description Summary
The Fleet Specialty Analyst is responsible for delivering superior service to Fleet customers and dealers while building customer relationships in support of Customer Service Indicators and Dealer Service Indicators. The Analyst is responsible for servicing all Fleet accounts. Provide a single point of contact for inquiries and requests from customers, dealers, DTFS Sales and other internal partners as they relate to servicing the DTFS Fleet portfolio. Responsible for timely follow-up on delegated items, and responsible for minimizing legal and financial risk through procedural compliance and processing excellence. This position encompasses a wide array of aspects from client services and remarketing at a high level of complexity.

Posting Information

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

We Take Care of Our Team

What You Drive at DTFS  

• Prepare legal documents for account modifications (lease renewals, lease rewrites, balloon rewrites, mid-term rewrites, extensions, due date changes, TOI/TOE’s, substitution of collateral, and restructures). Upon return of executed documents, audit for completeness and then take necessary actions to execute the modification in ALFA or send to Funding. 

• Respond timely to inquiries received via mail, email, cases, and phone. Provide account information and perform account updates as requested, including: payoffs, insurance loss and repair check endorsements, amortizations, payment history, title copies, contract copies, power of attorney, garage/billing address updates, invoice format changes, and maintaining consolidated billing numbers.  

• Complete requests where possible in relation to account questions, title release and document and payoff provision. Ensure completion of issues that are delegated to other areas within the organization. Build relationships with internal partners to minimize risk of non-compliance with partner policies. Work with the Office of Tax Affairs to determine appropriate account taxation and collect necessary tax exemption documents from the customer. 

• Review suspense daily and research payments for posting instructions. Coordinate timely account dispositions and title release with the ART department. 

• Manage maturing leases, initiate contact with the customer, consult them on available lease end options (turn in, payoff, lease renewal, rewrite) and determine the customer’s intention. Coordinate FMV Lease returns with DTR and act as liaison between all stakeholders. Monitor and collect DTR outstanding balances for payoff of FMV program units. Follow on assigned maturity portfolio and ensure accounts are processed before reaching 30 days past maturity. 

• Prioritize and re-prioritize multiple tasks to ensure the highest levels of customer service and maximize speed of response.  

• Review and interpret legal documents to ensure adherence to organizational and legal guidelines with ability to delineate between standard and custom arrangements.  

• Self-directed research, problem solving, and decision making under consideration of Limits of Authority, customer retention, compliance requirements, system limitations and DTFS' strategic goals.

Knowledge You Should Bring 

• BS/BA and prefer 0-2 years of relevant experience OR 4 years of finance or data-driven experience in lieu of degree

• 1+ years of related customer service experience  

• Strong verbal and written communication skills

• Familiarity with Microsoft Office Suite, specifically Excel

• Experience with collecting data and establish trends and variances 

• Ability to manage customer portfolios consisting of multi-asset accounts 

• High level of confidence communicating verbally and in writing with a wide range of customers from staff level to executive management

Exceptional Candidates Might Have  

• Bachelor’s Degree in Accounting, Business Administration, Finance, etc. 

• Experience with ALFA, PEGA, F&I Pro, or eCreditPro

Where We Work

This position is open to applicants who can work in (or relocate to) the following location(s)- 

Charlotte, NC US, Fort Mill, SC US. Relocation assistance is not available for this position.

Schedule Type: 

Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration.

Daimler Truck Financial is the captive financial services provider for the Daimler Trucks North America family of commercial vehicle products, including Freightliner Trucks, Western Star, SelecTrucks, Sprinter Vans, Thomas Built Buses and Fuso. We have specialized in financing commercial vehicles for more than 40 years. This proven experience gives us critical insights into helping businesses overcome challenges unique to the trucking industry. Additionally, we offer a range of financing solutions that can be customized to meet each individual business's needs, from owner-operators to large fleet managers and nearly every venture in-between.

To achieve our goal of being the first-choice provider of vehicle financial products and services that support our brands, dealers and customers, we are looking for talented, diverse and inspired people with the skills, experience and innovative spirit to provide a first-class experience at every turn. We are committed to providing a great workplace environment that fosters a culture of openness, support and camaraderie. Our employee programs and benefits are reflective of our values and are designed to promote growth, balance and wellness in many aspects of your career and life.

Additional Information

• Applicants must be legally authorized to work permanently in the country of posting

• Final candidate must successfully complete a criminal background check

• Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions

• EEO - Disabled/Veterans

Daimler Truck Financial Services is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935

Please see above for qualification details

At Daimler Truck, we promote diversity and foster an inclusive corporate culture. We value the individual strengths of our employees, as these lead to the best team performance and thus to the success of our company. Inclusion and Equal opportunities are important to us – regardless of where you come from and who you are. We look forward to receiving applications from people of all cultures and genders, parents, people with disabilities and people from the LGBTIQ+ community.