About Us
Since the invention of the truck over 125 years ago, Daimler Truck AG has been a pioneer in the commercial vehicle sector and is today one of the world’s largest commercial vehicle manufacturers. Established in South Africa over 60 years ago, Daimler Truck Southern Africa Ltd together with its subsidiaries Daimler Truck Financial Services South Africa (Pty) Ltd and Sandown Motor Holdings (Pty) Ltd provides an optimal experience for our esteemed customers based on a comprehensive products and services portfolio. The Group’s success is based on its leading brands inclusive of Mercedes-Benz Trucks, Mercedes-Benz Buses, and FUSO Trucks in addition to offering parts and services for Freightliner and Western Star Trucks. Its product range is backed by its market-leading value-added services in Fleetboard, TruckStore, TruckTraining, and Financial Services. With a Southern African footprint that includes South Africa, Namibia, Lesotho, Botswana, Eswatini, Malawi, Mozambique, Zimbabwe, and Zambia, the company is headquartered in Pretoria, the capital city of South Africa, and all its products are assembled locally in its East London production plant.
Job Overview
To support and guide the Commercial Vehicle Plant users with maintenance, development and operations of all IT requirements. To ensure the implementation of digital solutions with regards to maintenance and enhancements of relevant applications in order to support best user and customer experience. To coordinate all IT involvement in Commercial Vehicle Plant projects, ensuring timely delivery of the IT Requirements. All tasks to be done in compliance to the Company's Integrity & Anti Bribery Codes, Conflict of Interest Policy & S.H.E. requirements Delegation of Authority and organisational processes.
Key Duties and Responsibilities:
Software & Application Support
- Software & Application Support: To ensure all the commercial vehicle plant software requirements are understood and upgrades processed as required. Support the day-to-day functioning of systems through the support of the suppliers contracted to ensure application operations.
Hardware/Infrastructure Support
- Hardware/Infrastructure Support: To ensure all production hardware is maintained, operational and upgraded in line with the requirements. This includes online hardware that supports the day-to-day production process, ensure no down time on the production line.
Contractor Management
- Contractor Management: To support the BA & Projects Team leader in the effective management of all suppliers and contractors responsible for providing an IT support to the Commercial Vehicle plant.
Digital Innovation and Process Development
- Digital Innovation and Process Development: To support the commercial vehicle plant users to enhance the current systems and implement digital solutions to improve the efficiency of the production processes. To co-ordinate all implementations with the business users and the DTSA IT department to ensure solutions that are integrated across the DTSA landscape.
Key Stakeholder Interactions
- DTSA Management (Monthly): Co-ordinate business projects.
- Commercial Vehicle Plant Management (Weekly): Co-ordinate business support requirements.
- Business Analyst (Daily): Lead the team in achieving relevant outputs.
- IT Contractors & Suppliers (Weekly): Manage the contractor outputs according to SLA's.
- Commercial Vehicle Plant Users (Daily): Support projects, maintenance and enhancements.
- Direct Manager (Daily): Communication of maintenance, enhancements & projects.
- Minimum of a Matric (Grade 12) plus a relevant IT qualification (minimum 3 years’ study or equivalent).
- ITIL V3 (or higher) Foundation Certification will be advantageous.
Experience:
- Minimum of 3 years’ experience in IT technology and support.
- 3–5 years’ functional or related experience.
- Experience supporting a complex, integrated production environment.
- Experience working with the Software Development Life Cycle (SDLC).
- Computer literacy (Proficient in MS Excel, Word and Power Point).
Preferred skills:
- Strong business acumen and communication skills.
- Technical IT Knowledge.
- Automotive business- and systems processes.
- Knowledge of DTSA applications and IT landscape will be advantageous.
Other important Information:
Daimler Truck Southern Africa is proud to be an equal opportunity employer. All qualified applicants will be considered; however, the following will apply:
- Foreign nationals must qualify for a work visa/permit as per the provisions of the Immigration Act 13, 2002.
- Employment Equity Plan in terms of the Employment Equity Act, No 58, 1998. Code of good practice on the employment of people with disabilities.
Our company places emphasis on reducing environmental footprint and contributing positively to society.
#YOUMAKEUS #MAKEYOURMOVE apply now and become part of us!
