At Daimler Truck Australia Pacific, our company is well positioned as a global leader in the manufacturing of high-quality commercial vehicles with three high-profile brands: Mercedes-Benz Trucks, Fuso Truck and Bus and Freightliner. Leaders in our industry, we have a clear vision to be the undisputed leader of the truck and bus industry in Australia, and we share a common Daimler Trucks purpose across the globe- For All Who Keep The World Moving!
The role:
An exciting opportunity is available for an organised, proactive and customer focused individual to support our Daimler Truck head office warranty department. In this role, you will provide key warranty administrative support to dealers, Field Service Managers and other internal stakeholders to ensure the smooth running of the Warranty team. This role is responsible for managing the end‑to‑end warranty claims process, ensuring accuracy, compliance, and timely submissions. You will provide technical assessment of claims, support dealers with guidance and training, maintain data integrity across warranty systems, and contribute to continuous improvement through reporting, monitoring, and stakeholder communication.
Reporting to the Manager, Warranty and Campaigns, your key responsibilities will include:
Administer and process warranty claims against targets and guidelines including submissions and appeals to the factory
Assessing and making decisions on claims to ensure technical plausibility and validity as well as fairness to all stakeholders
Administer Warranty Claim variations including resubmissions and provision of supporting evidence to factory when required
Provide assistance, training and support for dealer Warranty Administrators to enable correct and timely Warranty Claims submission and payment
Monitoring and provide feedback to the team of claim quality and volume from each Dealer
Maintenance of VIN data in relevant Warranty Systems
Ensure dealer payments are correct, and claims are submitted to DTAuP
Create relevant warranty reports as required
Addressing and escalating system‑related questions as needed
About You:
As the successful candidate, you will be an enthusiastic self-starter with a genuine desire to support our dealer network whilst educating on dealer warranty processes and maintaining the integrity of your role. Your strong verbal and written communication skills, complimented by effective conflict resolution, relationship management, negotiation and problem solving will be essential to your success in this role.
Ideally you will have some knowledge of the commercial vehicle industry, particularly in a parts, service or a technical capacity, and have experience with heavy commercial vehicles- however applicants from a broader background will also be considered.
What we offer You:
See our employee benefits here: https://work180.com/en-au/for-women/employer/daimler-truck-australia-pacific
An EAP program, generous parental leave, a genuinely collaborative environment, brand new office space in Mulgrave, easy on-site parking, vehicle lease program, continuous learning opportunities, career development, global opportunities…these are just the beginning!
At Daimler Truck Australia Pacific, we believe our people make the difference. By joining our team, you will access generous employee benefits, such as discounted car leasing, on-site parking, employee assistance programs and much more. We understand everyone benefits from work differently, therefore our approach to learning is open and individually adaptable. Career pathways are supported through a network of learning and development programs, like our Women in Leadership Program and Mentoring Program, allowing everyone to grow at their own pace. We are an equal opportunity employer and value diversity at our company. We openly celebrate Diversity Day, International Women’s and Men’s Days and host guest speakers to foster a collaborative culture. Our team’s contributions are actively recognized through Employee Recognition and Reward programs. This celebrates our dynamic working culture and one where our people can be themselves.
If you would like to be considered for this opportunity, #MAKEYOURMOVE, apply now with your CV and cover letter. Applications 17th April.
This is a local, permanent role. You must have a permanent working visa for Australia / New Zealand to be able to apply for this position.
