Customer Service & Parts Key Account Manager
Department: Customer Service Delivery
Reporting to: Head of Customer Service Delivery
About the Role
We are looking for a highly motivated Customer Service & Parts Key Account Manager to join our Customer Service Delivery team.
In this role, you will manage and develop relationships with a portfolio of key truck fleet customers, working closely with our retailer partners to maximise vehicle uptime, customer satisfaction, and the growth of genuine OEM parts and service solutions.
You will play a vital role in strengthening customer relationships, identifying commercial opportunities, and ensuring customers receive an exceptional aftersales experience aligned with the Daimler Truck brand.
Key Responsibilities
Customer & Account Management
- Manage a defined portfolio of key truck fleet customers, acting as the primary contact for customer service and parts support.
- Develop and deliver structured account engagement strategies, working with senior stakeholders and retailer partners.
- Maintain complete and transparent records of all fleet customer interactions.
Commercial Growth
- Identify and prioritise opportunities that drive parts sales and downstream service revenues.
- Develop and implement business development plans for assigned key accounts aligned with Daimler Truck strategic priorities.
- Deliver agreed net revenue customer-pay parts targets.
Customer Service Excellence
- Work closely with retailer partners to improve service delivery and customer experience.
- Use your technical and industry expertise to support the resolution of operational and technical issues for key accounts.
- Make informed decisions on goodwill spend (within agreed frameworks) to support customer retention and satisfaction.
Brand & Representation
- Act as a brand ambassador for Daimler Truck, representing our products, services, and values with customers and partners.
- Demonstrate behaviours that enhance the customer perception of the Daimler Truck brand and experience.
Culture & Compliance
- Operate in line with Daimler Truck’s integrity, compliance, and ethical standards, including anti-bribery and competition law policies.
What We’re Looking For
We are seeking someone with strong commercial awareness, industry expertise, and the ability to build trusted relationships with both customers and retailer partners.
Key Skills & Experience
- Strong knowledge of the HGV aftersales industry, including retailer operations.
- Experience in sales, account management, or aftersales within the commercial vehicle sector.
- Understanding of truck service, maintenance requirements, and commercial fleet practices.
- Strong commercial acumen with the ability to evaluate deal quality and opportunities.
- Excellent negotiation, influencing, and stakeholder management skills.
- Ability to communicate clearly and articulate strategic direction.
Qualifications
- Ideally degree qualified or equivalent experience in a commercial or business discipline.
Additional Requirements
- This is a field-based role, therefore a full and clean UK driving licence is required.
What we'll give you
As well as the opportunity to work for a great business who are passionate in everything that we do, we'll offer you a competitive salary and discretionary bonus structure. We also hope you'll love our products as much as we do, with access to our colleague’s car scheme. On top of that, you'll be able to join our pension scheme and you'll get a flexible benefit pot that can be used to find the benefits that are right for you.
We're here to support you - we offer access to colleague well being resources, including an Employee Assistance Programme and Mental health First Aiders. What's more, we'll also encourage your development, with the training and knowledge you need to reach your potential.
Why Join Us?
This is an exciting secondment opportunity to make a significant impact on our customer service delivery and dealer development. If you are passionate about driving performance and fostering strong relationships with our Authorised Partners, we encourage you to apply.
Once you click apply, we’ll take you through to the Daimler Truck careers portal. Here, you’ll need to complete a short application form, attach your current CV. Simple.
Closing Date: 28 March 2026
Don't forget to follow us on LinkedIn @ Daimler Trucks UK Ltd.
Managing your data
We care about your personal data. The General Data Protection Regulation provides you with more control and by submitting an application to us; we consider this to be an agreement to process your personal data in support of our recruitment and selection process.
Data categories that we process in relation to your application are the ones that you provided as part of the application process. We process your personal data in relation to the application, in accordance with the legal requirements. Recipients of your personal data within our company are the managers of the specialist unit in charge of filling the position and the responsible colleagues from HR.
We limit the storage of your data to the necessary period. Contact us as DTHR@daimlertruck.com for further information.
If you have any questions about any matter relating to data protection or the personal data that we process about you for the purpose of personnel recruiting, please contact the Chief Officer of Corporate Data Protection for the Daimler Group at the following address: Daimler AG, HPC E600, 70546 Stuttgart, data.protection@daimler.com.
