Dealer Development Manager - Customer Service & Parts (CS&P)
Location: Northern England / Scotland (Field Based)
Daimler Truck UK is looking for an experienced Dealer Development Manager to join our Customer Service & Parts team. This role will support and develop our network of Authorised Partners across Northern England and Scotland, so candidates must be based within this region.
This is a fantastic opportunity to play a key role in driving performance, customer satisfaction, and profitable growth across our dealer network while helping deliver an industry-leading customer experience.
As a Dealer Development Manager, you will lead and support a portfolio of Daimler Truck Authorised Partners, helping them to achieve strong operational performance and deliver outstanding service to customers. You will work closely with retailer leadership teams to identify opportunities for growth, improve performance, and implement strategic initiatives aligned with Daimler Truck UK objectives.
This role combines commercial performance management, customer experience leadership, and strategic partnership development within the commercial vehicle aftersales sector.
Business Development & Growth
- Deliver Customer Pay Net Revenue targets across Daimler Truck brands within your assigned region.
- Work closely with Authorised Repairers to improve performance against key operational and customer satisfaction KPIs.
- Develop and implement district and retailer action plans to achieve annual targets.
- Support retailers to maximise workshop retention, trade parts sales, and new business opportunities through the use of CS&P sales and analysis tools.
- Lead strategic planning discussions with Authorised Partner senior management, aligning retailer investment and business plans with Daimler Truck UK objectives.
- Challenge under performance and support partners with targeted improvement initiatives.
Customer Experience & Service
- Work alongside retailer management teams to strengthen relationships with key customers and increase service retention.
- Analyse customer satisfaction feedback and identify targeted improvement opportunities.
- Manage and resolve escalated customer issues, working collaboratively with retailer leadership to deliver effective outcomes.
- Support the effective use of goodwill frameworks to maintain customer loyalty and satisfaction.
Franchise Standards
- Ensure Authorised Partners meet all Daimler Truck franchise standards in partnership with the Network Operations team.
- Develop improvement plans where standards are not met and support retailers in achieving required compliance.
Continuous Improvement
- Support the rollout and implementation of Daimler Truck initiatives designed to enhance Customer Service & Parts performance.
- Track and measure the effectiveness of programmes against both Daimler Truck UK objectives and retailer targets.
We are looking for someone who combines strong commercial understanding with excellent relationship management skills and a passion for delivering outstanding customer experiences.
Skills & Experience
- Experience within the commercial vehicle, automotive, or heavy equipment aftersales sector.
- Strong understanding of service and parts operations within a dealer network environment.
- Experience managing or supporting field-based retail or dealer operations.
- Ability to analyse operational data and translate insights into actionable improvement plans.
- Excellent influencing and stakeholder management skills.
- Strong problem-solving capability and the ability to manage complex operational challenges.
- Highly organised and self-motivated, with the ability to manage a field-based territory.
Personal Attributes
- Customer focused with a commitment to delivering high standards of service.
- Results driven and motivated by achieving business targets.
- Confident communicator with the ability to influence senior stakeholders.
- Collaborative approach with strong relationship building skills.
What we'll give you
As well as the opportunity to work for a great business who are passionate in everything that we do, we'll offer you a competitive salary and discretionary bonus structure. We also hope you'll love our products as much as we do, with access to our colleague’s car scheme. On top of that, you'll be able to join our pension scheme and you'll get a flexible benefit pot that can be used to find the benefits that are right for you.
We're here to support you - we offer access to colleague well being resources, including an Employee Assistance Programme and Mental health First Aiders. What's more, we'll also encourage your development, with the training and knowledge you need to reach your potential.
Why Join Us?
This is an exciting secondment opportunity to make a significant impact on our customer service delivery and dealer development. If you are passionate about driving performance and fostering strong relationships with our Authorised Partners, we encourage you to apply.
Once you click apply, we’ll take you through to the Daimler Truck careers portal. Here, you’ll need to complete a short application form, attach your current CV. Simple.
Closing Date: 21 March 2026
Don't forget to follow us on LinkedIn @ Daimler Trucks UK Ltd.
Managing your data
We care about your personal data. The General Data Protection Regulation provides you with more control and by submitting an application to us; we consider this to be an agreement to process your personal data in support of our recruitment and selection process.
Data categories that we process in relation to your application are the ones that you provided as part of the application process. We process your personal data in relation to the application, in accordance with the legal requirements. Recipients of your personal data within our company are the managers of the specialist unit in charge of filling the position and the responsible colleagues from HR.
We limit the storage of your data to the necessary period. Contact us as DTHR@daimlertruck.com for further information.
If you have any questions about any matter relating to data protection or the personal data that we process about you for the purpose of personnel recruiting, please contact the Chief Officer of Corporate Data Protection for the Daimler Group at the following address: Daimler AG, HPC E600, 70546 Stuttgart, data.protection@daimler.com.
