TasksTasks

The Manager – Service Claim Management is responsible for overseeing the end-to-end process of service claims, ensuring accurate validation, processing, and settlement in line with company policies and manufacturer guidelines. The role involves close coordination with dealers and internal stakeholders to drive operational efficiency, compliance, and customer satisfaction.

Key Responsibilities:

1. Claim Processing & Validation

Manage and adjudicate the service claims from dealerships.
Ensure all claims are validated against warranty policies, repair standards, and documentation requirements.
Monitor turnaround time (TAT) and ensure timely settlement of claims.

2. Policy Management

Update, review, and enforce warranty/service claim policies in coordination with OEMs and internal legal/compliance teams.
Provide clarification and training to internal and external stakeholders on policy changes.

3. Audit & Compliance

Conduct regular audits of submitted claims to identify fraud, misuse, or deviations.
Implement corrective actions and report irregularities to senior management.

4. Data Analysis & Reporting

Analyse claim trends, failure rates, and cost patterns to identify recurring issues and propose quality improvements.
Generate periodic MIS reports and dashboards for management review.

6. System & Process Improvement

Collaborate with IT and process teams to enhance claim management systems (e.g., SAP & DMS).
Drive automation and digitization initiatives to reduce manual work and errors.
Conduct performance reviews and identify training needs for team development.

Key Skills & Competencies:

Strong knowledge of warranty and service claim procedures
Analytical and detail-oriented
Proficient in DMS and claim management tools
Good communication and negotiation skills
Ability to manage cross-functional teams and stakeholders

Key Performance Indicators (KPIs):

Claim Turnaround Time (TAT)
Clam Return percentage
Cost per Claim
Audit Compliance Score

QualificationsQualifications

Qualifications & Experience:

Education: Bachelor's degree in Engineering, Business Administration, or a related field (MBA preferred)
Experience: 6–10 years of experience in warranty/service claim management, preferably in a consumer durables, electronics, or automotive environment

Our company cultureOur company culture

At Daimler Truck, we promote diversity and foster an inclusive corporate culture. We value the individual strengths of our employees, as these lead to the best team performance and thus to the success of our company. Inclusion and Equal opportunities are important to us – regardless of where you come from and who you are. We look forward to receiving applications from people of all cultures and genders, parents, people with disabilities and people from the LGBTIQ+ community.