This is us:
At Daimler Truck Financial Services, we are an integral part of Daimler Truck AG and we support the sale of trucks and buses worldwide as well as the implementation of new technologies for sustainable, autonomous and safer transport. We are one of the largest financial service providers for commercial vehicles in the world with around 1.900 employees in 20 markets and a contract portfolio of around 30 billion euros.
Daimler Truck Financial Services Australia is an integral part of our global network, with our headquarters located in Mulgrave. We provide exceptional service to customers across Australia and New Zealand. Our company thrives on values such as trust, authenticity, respect, and integrity, and our culture is shaped by the strong principles and dedication of our employees.
Your impact and responsibilities:
Daimler Truck Financial Services has a new and exciting position as the Resale Operations Specialist to join its Operations team at our Head Office in Mulgrave. This sales and administration role will be a key link leading collaboration between our direct customers, dealer network, auction house and other key internal and external stakeholders. Responsible for co-ordinating all returning Guaranteed Buy Back contracts in line with our Customer Journey, reselling the returned trucks and closing contracts - this role encompasses high-level sales coordination, negotiation and strategic decision-making to drive efficient asset management, optimise outcomes and elevate our customer experience.
Reporting to the Operations Manager, you will play a key role in driving sales performance and maximising revenue opportunities. The key responsibilities will be:
Monitor monthly auction results and work closely with auction houses to achieve optimal sale prices
Assess dealer offers and negotiate to secure the most profitable outcomes
Prepare and distribute weekly dealer sales catalogues, ensuring accurate and appealing presentation of available stock
Conduct market research to determine valuations, set competitive reserves, and coordinate stock transport for auction readiness
Support customer and dealer inquiries related to Guaranteed Buy Back, ensuring clarity and satisfaction
Monitor assets nearing lease maturity and coordinate timely customer returns
Invoice and collect charges for unfair wear and tear, safeguarding profitability
Provide early termination quotes to support proactive customer engagement
Check weekly stock inventory against the repossessed asset register for accuracy
Collaborate with Collections to process and monitor repossessions efficiently
Cross-train with broader teams to assist during peak periods
Actively participate in team meetings, initiatives, and relevant projects
Deliver a world-class customer support experience at every interaction
What we are looking for:
The successful candidate will be a confident and curious problem solver with an ability to take ownership of tasks, learning and adapting as you develop in this unique role. The ideal candidate will possess a passion for building relationships within the used truck market and related stakeholders, whilst looking to challenge processes to create improvements. Key to this role is an ability to be a self-starter with an ability to negotiate the best outcome for all involved parties, therefore, a sales and goal-oriented team player with a keen eye for detail will be highly valued.
An understanding of the truck industry and of financial services processes will be advantageous as well as a tertiary qualification in a business or finance related field. This role requires use with Microsoft Office applications and general computer tasks, therefore any skill or experience with these systems is valued. The successful candidate will be self-motivated and looking to get ahead at every opportunity in order to provide the best experience for our customers, and the best outcome for our stakeholders.
Why join us?
At Daimler Truck Financial Services, we believe that putting our people first is key to delivering exceptional service to our customers and partners. By creating a supportive and inclusive environment, we empower our employees to thrive. We offer a wide range of benefits, including discounted car leasing, paid parental leave, and various initiatives and events to promote a positive workplace culture. Additionally, we provide an Employee Assistance Program (EAP) and encourage a flexible, forward-thinking approach to work. Our dedication to our employees extends through recognition and reward programs, as well as ongoing opportunities for professional growth and development.
If you’re ready to take the next step in your career, #MAKEYOURMOVE and apply now with your CV and cover letter. Applications close Thursday 29th January..
This is a local, permanent role. You must have a permanent working visa for Australia / New Zealand to be able to apply for this position
