The ServiceNow Solution Architect is responsible for defining, governing, and evolving the enterprise-wide architecture of the ServiceNow platform.
This role ensures the platform remains scalable, secure, compliant, and aligned with business strategy.
The architect serves as a bridge between business capabilities and technical implementation, providing design authority across all ServiceNow modules and integrations.
Architecture & Design Leadership
- Define and maintain the end-to-end architecture blueprint for the ServiceNow platform.
- Drive modular, reusable design patterns that align with the CSDM, ITIL, and enterprise data models.
- Ensure platform scalability, performance, and multi-instance best practices.
- Provide architectural oversight for all custom apps, workflows, and integrations.
- Own ServiceNow upgrade and lifecycle planning from a technical architecture perspective.
Platform Governance & Quality Ownership
- Lead the architecture review board (ARB) and approve solution designs.
- Define governance standards: naming conventions, ACL structures, development guidelines, and CI/CD pipelines.
- Review instance scan results, quality gates, and technical debt dashboards.
- Approve plugin evaluations, installation requests, and HI portal governance activities.
- Ensure every release complies with governance policies, test coverage, and quality metrics.
Integration Strategy
- Design and govern integration architecture (REST, SOAP, MID, JDBC, APIs, Event-driven).
- Establish standards for API lifecycle, credentials, and security tokens.
- Collaborate with enterprise integration teams (e.g., Azure, SAP, Kafka) to ensure reliable and secure data exchange.
- Ensure integrations adhere to data privacy, GDPR, and audit standards.
Data, CMDB & CSDM Alignment
- Ensure CMDB data models and CSDM practices align with enterprise asset and service maps.
- Provide architectural input for discovery, service mapping, and dependency views.
- Define relationships between business applications, services, and technical components.
- Collaborate with CMDB Service Owner to enforce data quality KPIs and lifecycle management.
Security & Compliance
- Enforce instance security, role segregation, and access governance.
- Partner with InfoSec teams for vulnerability scans, encryption, and identity federation.
- Oversee upgrade readiness from a compliance standpoint (e.g., data protection, access control).
- Lead periodic platform audits and review SOX / GDPR / internal compliance items.
Roadmap, Innovation & Leadership
- Translate business goals into ServiceNow enablement opportunities.
- Lead innovation and POC initiatives across AI, predictive intelligence, and virtual agent use cases.
- Define the multi-year platform roadmap, covering modernization, DPM, ESG, and AI integration.
- Mentor developers, admins, and BAs on platform best practices.
- Partner with ServiceNow account teams, vendors, and internal COE for strategic planning.
Required Skills & Expertise
- Strong experience with multiple ServiceNow modules: ITSM, ITOM, ITBM/SPM, HRSD, CSM, GRC, and IntegrationHub.
- Deep understanding of CSDM, CMDB, Flow Designer, ATF, and Scoped Apps.
- Experience designing multi-instance architectures, domain separation, and delegated administration models.
- Strong exposure to DevOps, CI/CD pipelines, MID servers, and Performance Analytics.
- Hands-on experience with custom app frameworks, script includes, and REST API integrations.
- Ability to manage end-to-end instance lifecycle, clone strategy, and upgrade planning.
Experience: 9 –15 Years (minimum 6+ years hands-on with ServiceNow)
Educational Qualifications
- Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related discipline.
- Advanced certifications or specialization in Enterprise Architecture (TOGAF, ITIL Expert) is an advantage.
Certifications
Mandatory:
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist (at least one core module – ITSM, ITOM, CSM, or SPM)
Preferred:
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Certified Technical Architect (CTA) or Implementation Architect (any domain)
- ITIL v4 Managing Professional / TOGAF 9+
Communication & Leadership Skills
- Excellent stakeholder management and cross-functional leadership skills.
- Ability to articulate complex technical concepts to non-technical stakeholders.
- Strong documentation and presentation capabilities for executive communication.
- Proven experience driving design workshops, governance councils, and platform roadmap discussions.
At Daimler Truck, we promote diversity and foster an inclusive corporate culture. We value the individual strengths of our employees, as these lead to the best team performance and thus to the success of our company.
Inclusion and Equal opportunities are important to us – regardless of where you come from and who you are. We look forward to receiving applications from people of all cultures and genders, parents, people with disabilities and people from the LGBTIQ+ community.
