Role Overview
As a ServiceNow ATF/DevOps/Test Engineer, you will be responsible for implementing and maintaining automated and manual test strategies within ServiceNow. This includes the use of Automated Test Framework (ATF), developing DevOps pipelines, integrating testing into Agile releases, and ensuring quality across ITSM, CSM, HRSD, and custom apps.
Key Responsibilities
Testing Strategy and Execution
Design, develop, and execute ATF test cases for regression, functional, and integration testing.
Define test plans, test cases, and test data for ServiceNow stories and releases.
Perform end-to-end testing (manual and automated) across modules like ITSM, SPM, ITOM, HRSD, CSM.
Own test execution during major upgrades, patch cycles, and cloning activities.
DevOps & CI/CD Integration
Integrate ATF into DevOps pipelines using tools like Jenkins, GitLab, or Azure DevOps.
Automate the testing workflows and enforce validation gates during deployments.
Collaborate with developers and platform engineers for quality gates and test coverage.
Platform Health & Release Readiness
Run platform health checks via instance scan and monitor test failures proactively.
Support pre-production readiness checks before upgrades or releases.
Maintain test suites for OOB and custom applications aligned to major release cycles.
Documentation & Reporting
Maintain testing dashboards and KPIs using ServiceNow PA/Reporting or integrated BI tools.
Provide clear defect reports, root cause analysis, and re-testing summaries.
Create reusable test templates and test documentation standards for the QA team.
Test Data & Security Validation
Manage and sanitize test data in lower environments.
Validate ACLs, user role testing, impersonation tests, and compliance scenarios.
ServiceNow Platform Experience
Experience across multiple modules (ITSM, SPM, HRSD, custom apps).
Hands-on with:
ATF Test Suite creation and scheduling
Scoped vs Global App Testing
Change Request Validation
Instance Scan findings and remediation
Good understanding of CMDB, form customizations, and catalog workflows.
Technical Skills Required
JavaScript / Glide scripting knowledge
ATF and Flow Designer for test preparation and automation
Knowledge of Git, Jenkins, GitHub Actions, Azure Pipelines or similar tools
Familiarity with REST APIs for integration test validation
Test management tools like XRay, Zephyr, ALM (bonus)
Nice to Have
Experience testing in multi-instance or multi-vendor environments (SIAM)
Basic knowledge of platform upgrades, cloning strategy, and rollback validations
Exposure to testing mobile form validations
Platform governance and test automation best practices.
Experience: 5–8 years (Minimum 2+ years with ServiceNow Testing, ATF, or DevOps pipeline exposure)
Educational Qualifications
Bachelor’s degree in Computer Science, Information Technology, or a related field.
Advanced certifications or testing-related courses preferred.
Certifications
Mandatory:
ServiceNow Certified System Administrator (CSA)
Preferred:
ATF training or hands-on expertise
ISTQB Certified Tester (Foundation or Advanced)
Exposure to CI/CD Tools (Jenkins, Git, Azure DevOps)
Agile or Scrum certification
Communication & Soft Skills
Strong documentation and test reporting skills.
Able to explain test results and risk scenarios to stakeholders.
Team-oriented mindset and cross-functional collaboration.
