As the Senior Manager, reporting directly to the Director of Customer Service and Parts, you will:
- Lead day-to-day Service Centre and Mobile Technician activities.
- Deliver on budgets, targets, and quality standards.
- Recruit, coach, and inspire a high-performing team.
- Build strong customer relationships and resolve issues effectively.
- Drive new business opportunities and growth.
- Ensure compliance with health, safety, and company policies.
This is a hands-on leadership role where you’ll make a real impact on both team performance and customer satisfaction.
We’re looking for someone with:
- HNC/D in Motor Vehicle or Mechanical Engineering (minimum).
- Proven management experience in the commercial motor vehicle industry (Bus & Coach or Truck & Van preferred).
- A track record of leading teams, managing budgets, and delivering profitability.
- Strong leadership, customer service, and commercial skills.
What We Offer
- A salary from £60,000 with a performance related bonus.
- 39-hour working week, Monday to Friday.
- 33 days holiday per year (including statutory holidays).
- Life assurance from day one (4x basic salary).
- Group personal pension scheme, with employer contributions increasing with service length.
- Private medical insurance.
- Access to the Mercedes-Benz car lease scheme.
- Employee assistance & wellbeing programme.
At Daimler Truck, we promote diversity and foster an inclusive corporate culture. We value the individual strengths of our employees, as these lead to the best team performance and thus to the success of our company.
Inclusion and Equal opportunities are important to us – regardless of where you come from and who you are. We look forward to receiving applications from people of all cultures and genders, parents, people with disabilities and people from the LGBTIQ+ community.
