- Handle inbound/outbound calls to support parts sales
- Assist eCommerce customers with parts identification and ordering
- Provide technical support for complex parts queries
- Process customer returns and credit notes
- Communicate order status and manage backorders
- Support additional business needs
Who You’ll Work With:
- Customers (retail, wholesale, eCommerce)
- Internal departments (technical, warehouse, finance)
What You’ll Bring:
- GCSEs (A-C in Maths & English) or equivalent, desirable not essential
- City & Guilds Vehicle Parts qualification (or similar) desirable not essential
- Experience in a busy parts sales’ environment is essential
Skills You’ll Need:
- Knowledge of BusParts Catalogue, VeDOC, SAP desirable not essential
- Strong IT, communication, and negotiation skills
- Ability to multitask, meet deadlines, and stay customer-focused
What We Offer:
- Salary from £26,000 plus a 5% variable bonus.
- 39-hour working week, Monday to Friday.
- 33 days holiday per year (including statutory holidays).
- Life assurance from day one (4x basic salary).
- Group personal pension scheme, with employer contributions increasing with service length.
- Private medical insurance.
- Access to the Mercedes-Benz car lease scheme.
- Employee assistance & wellbeing programme.
At Daimler Truck, we promote diversity and foster an inclusive corporate culture. We value the individual strengths of our employees, as these lead to the best team performance and thus to the success of our company.
Inclusion and Equal opportunities are important to us – regardless of where you come from and who you are. We look forward to receiving applications from people of all cultures and genders, parents, people with disabilities and people from the LGBTIQ+ community.
