Client Services Collateral Administration and Account Reconciliation (ART) Supervisor

Inside the Role

The Collateral Administration and ART Supervisor is responsible for strategizing and leading the DTFS Title and ART Analysts to provide first-class service to our small business, national, specialty equipment, fleet, and brand partners for the U.S. and Canada. This position will be responsible for providing oversight of the manual posting effort for a daily average of $26M dollars of incoming receivables and ensure DTFS’ security interest is perfected in an average of 130,000 assets, both in Canada and the U.S. The Collateral and ART Supervisor will serve as lead interface for on demand support of leadership in Accounting, Lockbox, Fleet Services, Fleet Workout, Lease Maturities, Loss Recovery, Resolutions, Funding, Sales, Titles, ALFA Operational Support Team, NASC, and DIAA. The role will serve as lead interface to key dealer partners affiliated with the F&I Council and larger Fleet customers with specific inquiries relative to account termination processing and title receipt and releases. The Collateral and ART Supervisor will conduct regular interface with title vendor, Vitu CMS in support of title release processing and interface with Lockbox/HSBC in support of bank transmissions.

Posting Information

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

We Take Care of Our Team

What You Drive at DTFS 

• Provide comprehensive oversight to all title administration functions to guarantee DTFS’ security interest in all financed assets, including state to state transfers, duplicate title requests, title corrections, and releases. Implement risk mitigation strategies to prevent non-perfection and ensure compliance with state/federal/provincial regulations. This includes workflow design, staffing, scheduling, and assigning workload, as necessary. Identify opportunities for improvement in processes and services and collaborate with business partners across the organization to drive strategic changes forward. Process titles for repossessed assets promptly to reduce the duration assets remain in inventory and mitigate potential losses. Drive the renovation and continuous improvement of title/security interest/PPSA processing. Identify and implement best practices to streamline operations and enhance efficiency. Represent team and department interests in applicable strategic initiatives.
• Provide oversight of accurately posting average of $26M incoming daily receipts from portfolio system.  Review total outstanding receipts in General Suspense in excess of $40M to ensure escalation and alert has occurred timely pursuant to legal requirements. Close collaboration with Fleet, Collections, Fleet Workout, Operational Support Team, Lease Maturities, NASC, and Funding. Provide oversight to ensure proper diligence is made in verifying limits of authority across all operations locations for all incoming refund cases and waiver requests. Ensure all payment applications, account terminations, refunds, reconciliation items, and payment gaps are processed accurately and in a timely manner.
• Administer all aspects of personnel management including talent selection, training, communication of expectations, coaching and developing employees; monitoring, appraising, reviewing job performance, and administration of any necessary disciplinary actions.
• Collaborate with management teams in NASC and the U.S. to establish strategies for meeting operational goals and use KPIs to monitor performance. Address escalated issues and provide resolution guidance. Identify and communicate risks to the leadership team, developing remediation plans as needed. Share key performance information with the leadership team and ensure compliance with policies, procedures, and regulatory/provincial requirements. Ensure all ICS Controls are evaluated regularly, and processes meet control requirements for the NASC and U.S. offices. Lead the team in delivering exceptional service to internal and external customers. Manage daily operations, schedules, and performance objectives. Monitor work quality to ensure adherence to standard operating procedures and drive continuous improvement in customer and dealer satisfaction scores.
• Support RISE initiatives through transition of processes to the NASC team for both U.S. and Canada. Key contributor to Title Insourcing evaluation..

Knowledge You Should Bring

• BS/BA or 6 years of relevant experience in lieu of degree
• 2+ years of experience in Title administration and processing, financial operations, or asset management
• 1 year of Experience with payment processing, reconciliation, or refund handling
• ​Exposure to fleet operations, collections, or funding processes
• 2 years of experience Leading Teams
• Conflict Mediation experience
• Decision Making Skills
• Ability to manage escalations and complex business problems
• Ability to collaborate with various teams and stakeholders
• Excellent communication and interpersonal skills
• Ability to analyze data, interpret statistical information, and forecast outcomes

Exceptional Candidates Might Have 

• Bachelor’s Degree in Business Administration, Finance, Accounting, or a related field
• Prior work experience with or in the Department of Motor Vehicle Experience

#DTFSAUSA #LI-Hybrid

Where We Work

This position is open to applicants who can work in (or relocate to) the following location(s)- 

Charlotte, NC US. Relocation assistance is not available for this position.

Schedule Type: 

Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration.

Daimler Truck Financial is the captive financial services provider for the Daimler Trucks North America family of commercial vehicle products, including Freightliner Trucks, Western Star, SelecTrucks, Sprinter Vans, Thomas Built Buses and Fuso. We have specialized in financing commercial vehicles for more than 40 years. This proven experience gives us critical insights into helping businesses overcome challenges unique to the trucking industry. Additionally, we offer a range of financing solutions that can be customized to meet each individual business's needs, from owner-operators to large fleet managers and nearly every venture in-between.

To achieve our goal of being the first-choice provider of vehicle financial products and services that support our brands, dealers and customers, we are looking for talented, diverse and inspired people with the skills, experience and innovative spirit to provide a first-class experience at every turn. We are committed to providing a great workplace environment that fosters a culture of openness, support and camaraderie. Our employee programs and benefits are reflective of our values and are designed to promote growth, balance and wellness in many aspects of your career and life.

Additional Information

• Applicants must be legally authorized to work permanently in the country of posting

• Final candidate must successfully complete a criminal background check

• Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions

• EEO - Disabled/Veterans

Daimler Truck Financial Services is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935

Please see above for qualification details

At Daimler Truck, we promote diversity and foster an inclusive corporate culture. We value the individual strengths of our employees, as these lead to the best team performance and thus to the success of our company. Inclusion and Equal opportunities are important to us – regardless of where you come from and who you are. We look forward to receiving applications from people of all cultures and genders, parents, people with disabilities and people from the LGBTIQ+ community.